Troubleshooting & common questions

Compare the full wallet address with the wallet holding your funds. Quick Trade has a separate address. Check that the transfer used Solana and is confirmed in the explorer, then allow balances to refresh.

Clear portfolio search and display filters. Turn off Hide dust to see tiny priced holdings. A missing price can reduce the displayed total without changing the on-chain balance. RPC interruptions can temporarily prevent a fresh balance read.

Check the input asset, amount, wallet balance, and token mint. The token may be too new, unsupported by routing, or have insufficient liquidity. Reduce the amount to compare available quotes, or wait for market data to become available.

A listed price does not guarantee a route. StonkScout cannot create liquidity or guarantee that a token can be sold. Increasing slippage is not a universal fix.

Read total debit, network fees, and the account-creation deposit. You may have enough of the input token but not enough SOL for the transaction’s other costs. A quote can also expire or the route can change between review and submission.

Open the transaction’s explorer link and check its status before trying again. If there is no signature, check whether the wallet approval was canceled or never completed. If a signature exists, distinguish pending from confirmed and failed.

Do not repeat a trade merely because the UI has not refreshed. Save the public signature and time if you need to investigate. StonkScout cannot reverse a confirmed swap.

A screen can be empty because no fetched candidates pass its rules, or because required upstream data is unavailable. Try the other Ranked screen or age window and read any displayed error. Degen’s under-one-hour window is especially time-sensitive.

Unknown holder data can mean an incomplete scan or an unavailable RPC. It is not a verified zero. The Data guide explains source and coverage limits.

Check whether you changed browser, profile, device, or site origin. Local storage is not automatically shared across them. Clearing site data can clear locally stored lists and records. The wallet’s on-chain transaction history remains available in the explorer.

Check the Points page for this deployment’s current status. If it says Coming soon, do not assume trades are already earning a live reward or that an airdrop is promised. Program availability and eligibility are separate from wallet connection.

A points balance or referral feature is not a guaranteed token allocation, cash value, or claim date. Use the current program screen and published terms for any live rules.

Record the page URL, token mint, approximate time, browser or device, visible error text, and public transaction signature if there is one. Include a screenshot with private information removed when useful.

Never include a seed phrase, private key, login code, or wallet backup. The footer links to the project’s Telegram channel for announcements; it is not a promise of private support or a response time. Verify identities before replying to unsolicited messages.